Answers to the questions you might have
What is How To City? – Practical Guides – Postcards – Stickers – Design – Shop – Postage – Tax – Refunds and Returns – Privacy Policy – Social Media
What is How To City?
How To City is a sole proprietorship company, founded by Jarmo Leppinen in August 2017 and registered to the Finnish Trade Register. How To City provides Practical Guides to make your travel easier, and stickers and postcards to make your surroundings more colourful.
Practical Guides
What is a Practical Guide?
How To City Practical Guide is a pdf format guide that is aimed to make your travel and travel planning easier, with a reasonable price. A Practical Guide helps you to concentrate on the more fun part of both before your trip and during it. They are aimed especially for travelers who prefer public transportation and both doing and planning things on their own. Planning a trip is definitely part of the fun, but trying to figure out exactly where to find the airport bus stop is probably not the most exciting part of it… These guides should save at least 1-5 hours of your planning time, compared to collecting the information by yourself.
What is included in the Guides?
Each Guide is a bit different, and you can see the contents in the product description. Most Guides have information and photos about airport transfer and public transportation, list of useful phrases in local language, small tips e.g. if the tap water drinkable etc. Depending on the guide there might be some tips relating to the sights, accommodation and food, but they are not the main focus, as you will find detailed information about them easily elsewhere.
What is not included?
Practical Guides do not list restaurants, hotels or wide range of sights, although some Guides have tips relating to them too. The product descriptions in the shop also list the exclusions.
Are there paid or sponsored content, can the tips be trusted?
The guides include information that I have searched for my own trips and tested in practice. There is no sponsored content, so if I recommend a restaurant, hotel or other business, it is just because I liked it and think you might like it too.
Why pay for this?
Most of this information is available on internet for free, but usually it is not in very detailed level and you may have to visit several sites to get a piece from here and there. The idea of these guides is to put together the information on a detailed level into one pdf file that you can easily either print before your trip or save to your mobile device and read on the go.
The Practical Guides are not meant to replace all other guidebooks and websites, but to cover the certain part more thoroughly, with informative pictures and photos. I like traditional travel guidebooks too and many times read them in addition to the information I collect online. The problem with them is that they usually try to cover everything, for example by listing all routes from airport to city, but not on a very detailed level. Therefore, you most likely will pay for information that you don’t need and still not get everything you need.
Postcards
Size
All postcards are 10.7 x 15.0 cm, either in horizontal or vertical shape.
Material
Postcards are printed on 285g/m² thick paper with laminated gloss on the front.
Stickers
Size:
All stickers are different size, you can see the size at the product page in the shop.
Material:
All stickers are made of glossy coated vinyl. The manufacturer describes the material as durable and weatherproof.
Design and origin
All products have been designed by Jarmo Leppinen. Postcards are printed in Finland and stickers in Sweden.
Shop
Payment
Payments are handled by PayPal. You can use your PayPal account or pay with a credit or debit card without a PayPal account.
Finnish customers can inquire about the possibility to use bank transfer or Mobile Pay.
Shop provider
The shop is using WooCommerce platform.
Do I need an account to buy?
No, you can buy without opening an account.
Opening an account
You can open an account to our page during the checkout process. At the moment opening an account is not possible otherwise.
Downloading digital products
After the payment you can download the product on the confirmation page in the shop. You will also receive a confirmation email with a link to the download. If you have an account at our page, you will find your downloads there. If you lose your download link or have any trouble with the download, send us a message.
Free products can be downloaded directly from the product page, no need to go through checkout.
Why do I need to give my address when I’m only buying digital products?
We need to collect your billing details to secure the payment and prevent fraud.
Postage
Postage fee for stickers and postcards is EUR 4.00 (Finland), EUR 5.70 (Europe), EUR 15.00 (USA) or EUR 9.00 (rest of the world). It is a flat fee, no matter how many products you order. Products will be sent by regular mail.
Practical Guides are digital products, so they do not have a postage fee.
Please note that we only sell products to countries that have a working postal connection with Finland. This also applies to digital products.
Tax
All prices include VAT of 25.5 % or 13.5 % (Finland).
Refund and Returns Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Our refund and returns policy applies only to physical products, but not to downloadable products.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you wish to return a product or products, or have any questions, please contact us by the Withdraw from contract form, email or by the contact form here.
Privacy Policy
Your personal information will be used to provide our services. It will not be sold to others or used for spamming.
Read How To City’s Privacy policy here.
Social Media
How To City social media accounts are:
Instagram: howtocity_official
Facebook: How To City
LinkedIn: How To City
You will also find the social media links in the header on every page on this site, and in Contact page.
More answers needed?
Use the message box on Contact page or send an email to info@howtocity.fi